Returns & Exchanges
Due to the particularity of the building block category, sometimes there may be a shortage of accessories.
Please circle the accessories that need to be supplemented in the manual, write down the missing quantity, preferably the number of pages and steps, and then take clear photos to register and reissue them here!
marstoy.net will resend the missing parts for free! (only one time)
We accept order cancellations before product processing. If the order is cancelled by that time, you will get a full refund.
If the product has already been shipped out, we will unfortunately be unable to cancel the order.
We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition.
You will be informed if we propose to reject your refund/exchange; you may choose to have the product sent back to you at your own expense.
HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?
Step 1: Please contact our Customer service team to start the return process with the following information:
Step 2: Insert your receipt, along with the items, back into the original packaging.
Step 3: Fill out all three copies of the Returns Pro-Forma Invoice Form. Insert all copies in the transparent envelope and attach it to the package without closing it. These documents are required for customs, so please be sure to complete all 3 copies.
Step 4: Turn package over to the courier, after the courier has checked the return shipment, please close the package securely.
In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by marstoy.net in case of returns.
Once your package reaches us, please allow 7 days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
No.122 GuangYi Road, GuangYi JieDao ChengHai Qu, Swatow, GuangDong Province, China, 515800
We’re available to support you via
Email: [email protected]
Service Tel: (+86) 18589247674
We strive to respond to your questions within 24 hours.
Customer service chat hours:
Monday - Friday : 8am - 18pm EST
Now available in English.