Game Rules 2.0

Contact Us

marstoy team love to hear from you, our team is available to help answer questions and offer styling advice, so if there’s anything you’d like to ask us, we’re right here and ready to help in every way we can.

We’re available to support you via.

Email: [email protected]
Facebook Group: marstoy.net

We strive to answer your questions within: 24 hours

 

Shipping Policy

marstoy will send the package within 3 business days after the order has been placed.

order contain minifigures need more time to prepare, marstoy will send the parcel in 5 business days.

order contain pre-sale items will be sent until everything is ready.

These are estimated delivery times. Shipping may take longer due to the COVID-19 crisis, and/or during local holidays because manufacturers and couriers will have limited operations. 

 

‘Sean Ferrell' Rule

marstoy accept order cancellations before product processing. If the product has already been shipped out, we will unfortunately be unable to cancel the order.If the order is cancelled by that time, you will get a full refund (order ≤ 63$),or marstoy need to deducted some PayPal fees (order > 63$)  ((PayPal has changed its rules starting in 2021, and the handling fee that is deducted when the seller collects the amount is no longer included in the guaranteed refund amount,hope you can understand marstoy work.))

 

DUTIES & TAXES

marstoy will respond to all custom problems, please don't worry anything.

 

Broken & Missing Bricks Conditions

Due to the particularity of the building block category, sometimes there may be a shortage of accessories.
Please circle the accessories that need to be supplemented in the manual, write down the missing quantity, preferably the number of pages and steps, and then take clear photos to register and reissue them here!
marstoy team will resend the missing parts for free! (only one time)

Reward System

after customers finish an order, you will get the points! remember to check the diamond sign on the homepage! points can be redeemed for coupons!