FAQ

FAQS
  • Q: Is the shipping really FREE?
  • A: Orders over 8$ in Marstoy are usually free shipping,(some countries may be charged an additional shipping cost), using standard Epacket(EUB) delivery.  Item(s) will be shipped within 1-3 business days once full payment is received.
 
 
  • Q: What are your payment options?
  • A: At this time, we only support PayPal. To protect your interests, your payment will be temporarily held by PayPal, and will not be released to us until you are satisfied with the purchase.
 
  • Q: Can the product be shipped with original box?
  • A: To keep the prices so low we sell the product without the original box but we guarantee the product and its shipping packaging.If you want the original box, it can be included for an additional cost.  Please contact us and we can add it to your order.
 
  • Q: How will you deal with product quality problem or missing part issues?
  • A: If you find some parts missed or damaged (due to shipping or manufacturing issues), do not worry and please contact us and we can resend them to you immediately for FREE.
Email us at mars-toy@outlook.com with the following information:
1) The photo of the included building instructions page, which shows the missing or damaged piece.
2) A clear description of the missing piece (possibly with a photo or scan of the instruction page).
 
  • Q: How will I deal with customs duty?
  •  A: Marstoy typically use Epacket.  Epacket has a great advantage in managing customs clearance, and it normally results no additional customs duty.If customs clearance need extra fee, customer can choose solving the problem yourselves or refusing to receive the packet, Marstoy will refund all money back.
 
If you have any other unlisted questions, please do not hesitate to contact us !